Last updated: 16.09.25
These Terms of Use (“Terms”) govern the use of the Loadweb platform and related services operated by Loadweb Ltd. (“Loadweb”, “Provider”, “we”, “us”, or “our”).
By creating an account, accessing, or using the Platform in any way, you (“User”, “Client”, “Partner”, “you”) agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Platform or any of our Services.
For the purposes of these Terms, the following definitions apply:
Loadweb Ltd. / Provider / We / Us
The company operating the Loadweb software-as-a-service platform, including its website(s), tools, features, modules, and related infrastructure.
User / Client / Partner / White-Label Partner / You
A business entity, agency, reseller, or professional using the Platform to create, manage, or offer websites, website builders, web solutions, and related services under its own brand to its own customers (End Users). The Platform is not provided to consumers for personal use.
End User
Any individual or entity that uses, visits, or interacts with a website, web solution, application, or service created, configured, or managed by a Partner via the Platform. End Users are customers of the Partner, not of Loadweb.
User Account
The account created on the Platform by a Partner. A User Account may include websites, domains, digital cards, mailboxes, templates, integrations, affiliate tools, expert tools, or any other products, modules, or services offered by Loadweb. References to “Your Website”, “Your Domain”, “Your Projects” or similar, refer to digital assets within your User Account.
Platform / System / Our Platform / Our System
The cloud-based software platform operated by Loadweb, including its website builder, white-label tools, web solutions, control panels, APIs, modules, and any related components.
Services
All products, features, and services provided by Loadweb through the Platform, including but not limited to: website builder, hosting, domain management tools, email-related services, templates, design tools, AI-assisted tools, eCommerce modules, marketing tools, affiliate tools, expert tools, Build-My-Site services, SEO services, and associated support.
Third-Party Entities / Third-Party Services
External providers that supply technological solutions, infrastructure, tools, content, or integrations that are incorporated into or accessible through the Platform (e.g., payment processors, domain registrars, CDNs, analytics, AI providers, image or font libraries).
Registration Manager
An external domain registrar or authority responsible for domain registration, renewal, and management.
Affiliate (in the Partner’s ecosystem)
Any third party (for example, a marketer or publisher) that a Partner may enroll into an affiliate program operated by the Partner using Loadweb’s tools, or any similar arrangement inside the Partner’s account. Affiliates are not parties to this Agreement with Loadweb (unless separately agreed).
Expert (in the Partner’s ecosystem)
Any professional (e.g., designer, developer, agency, consultant) that a Partner may manage or present via the Platform – for example via an “Expert Program” module – to provide services around websites or solutions created on the Platform.
Programs / Modules
Optional programs, add-ons, or service modules made available by Loadweb, such as Build-My-Site, SEO Promotion, affiliate tools, expert tools, and other professional services or referral tools. Each Program may include additional program-specific terms displayed inside the dashboard or on dedicated pages.
In case of conflict between these Terms and any Program-specific terms, the Program-specific terms shall prevail for that Program.
The Platform is intended strictly for business use and for white-label Partners who provide services to their own End Users.
By registering or using the Platform, you represent and warrant that:
You are at least 18 years old,
You have full legal capacity to enter into binding contracts,
You are acting on behalf of a business and not as a consumer for personal, domestic, or household purposes.
By using the Platform, you irrevocably acknowledge that you are a business customer. To the maximum extent permitted by law, you waive any claim that consumer protection laws designed for end-consumers apply to your relationship with Loadweb.
Your creation of a User Account, or any use of the Services, constitutes your agreement to these Terms and to any additional terms that may apply to specific Services or Programs. Together, these documents form a binding legal agreement between you and Loadweb.
If you do not agree to these Terms, you must not use the Platform.
By registering for our Services, you consent to receive communications from Loadweb via email, SMS, messaging apps (e.g., WhatsApp), phone calls, in-platform popups, push notifications, and browser notifications. Such communications may include, without limitation:
System and security updates
Service announcements
Offers, discounts, or new features
Invoices, billing notices, and account alerts
You may opt out of certain marketing communications by using unsubscribe links where provided or by emailing info@loadweb.com.
However, you understand that:
Some service-related communications (e.g., renewal reminders, security notices, critical system messages) are necessary for proper operation of your account.
Opting out of certain communications may affect your ability to receive important notices (e.g., payment failures, expiring domains, plan renewals), and you agree not to hold us liable for any resulting issues.
By using the Services, you confirm that you have read and understood our Privacy Policy, which is available on www.loadweb.com/privacy (or a successor URL). The Privacy Policy explains how we collect, use, and protect personal data.
Loadweb provides the Platform and Services to you (the Partner).
You in turn offer websites, web solutions, and related services – with your own branding – to your End Users.
Except where explicitly stated otherwise, Loadweb does not enter into any direct contractual relationship with your End Users.
You alone are responsible for:
Your contracts with End Users,
Your billing and pricing toward End Users,
Your commitments, SLAs, and representations to End Users,
Compliance with laws applicable to your relationship with End Users.
To the maximum extent permitted by law, the Services are provided on an “AS IS”, “AS AVAILABLE”, and “WITH ALL FAULTS” basis. We make no representations or warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to:
Merchantability
Fitness for a particular purpose
Non-infringement
Quality, reliability, or accuracy
Suitability or compatibility with your intended activities, devices, browsers, systems, or legal environment
Freedom from errors, bugs, interruptions, or security vulnerabilities
You acknowledge that:
The Platform may contain bugs, limitations, or partial incompatibilities with certain devices or configurations.
We may add, modify, or remove features at our sole discretion.
We are not obligated to develop or maintain any specific feature or integration, even if requested by you or other users.
We reserve the right, at any time and without notice, to modify:
The structure, appearance, and logic of the Platform
Layouts, templates, modules, styles, fonts, and design components
Integration points with third-party tools and services
Availability of specific Plans, Programs, or features
These changes may affect your websites and your End Users’ websites, including their visual appearance, behavior, and/or compatibility. You acknowledge that:
You are not entitled to any claim or compensation due to such changes.
Our primary aim is to maintain the overall quality and performance of the Platform for the majority of users.
We may also suspend or discontinue parts of the Services, temporarily or permanently, including third-party services integrated into the Platform.
We do not warrant that the Services or any server will be uninterrupted, secure, or error-free.
Events outside our control (including, but not limited to, hardware failures, network outages, third-party downtime, cyberattacks, or force majeure events) may interrupt or degrade the Services. In such cases:
We shall not be liable for direct or indirect damages, business loss, or reputational harm suffered by you or your End Users.
We will make commercially reasonable efforts to restore service but provide no guarantee as to timing or outcomes.
Any content published online may be accessed, copied, shared, or indexed by third parties. When you or your End Users publish content through the Platform, you do so at your own risk. You must exercise caution when publishing or requesting personal or sensitive data (e.g., addresses, phone numbers, IDs). We are not liable for any misuse of data made public via your websites or systems.
All rights, title, and interest in and to the Platform and Services, including:
Software, source code, backend systems
Interface design and layout
Graphic assets, icons, and UI elements
System text and documentation
Internal tools, algorithms, and know-how
are and shall remain the exclusive property of Loadweb and/or its licensors.
You may not, without our prior written consent:
Copy, distribute, publicly display, or create derivative works of the Platform’s core components;
Reverse engineer, decompile, or attempt to extract source code;
Use our trademarks, logos, or brand features except as expressly authorized;
Claim ownership over the Platform or any part thereof, regardless of any fees you paid.
You retain ownership of the content you upload or create through the Platform (including text, images, logos, videos, and other creative work), subject to any third-party rights and subject to these Terms. Similarly, End-User content remains owned by you and/or the End User, as between you and them.
By uploading or creating content on the Platform, you grant Loadweb a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display such content solely as needed to provide the Services and operate the Platform.
We do not monitor or endorse your content or End-User content, and we assume no liability for it.
Unless otherwise agreed in writing or unless removed via specific paid plans, we may insert a small text or logo in the footer or other sections of websites and interfaces powered by Loadweb (including those presented to End Users). This attribution may:
Mention Loadweb by name and/or logo;
Link to a site chosen by us;
Change in design, size, or placement over time.
Removing or customizing this attribution may require specific paid plans or add-ons.
We may provide you with a gallery of templates, layouts, and design elements. You may use these solely within the Platform to build websites for yourself and for your End Users.
We may discontinue or modify templates or design elements at any time, including for active sites. We are not obligated to provide replacement templates.
Websites built on our Platform must be hosted within the Platform’s infrastructure. Exporting them for independent hosting or running them outside our infrastructure is not supported and is prohibited, unless explicitly enabled by us in writing.
You and your End Users may not upload, publish, or transmit through the Platform any content that:
Is illegal, defamatory, threatening, hateful, or incites violence;
Is pornographic or sexually explicit;
Infringes privacy, publicity, or intellectual property rights;
Contains malware, viruses, or malicious code;
Violates applicable laws, regulations, or industry standards;
Is otherwise harmful, offensive, or objectionable in our reasonable opinion.
We are not responsible for:
The reliability, accuracy, or legality of user or End-User content;
Any damage, loss, or harm arising from access to or reliance upon such content.
Any disputes or issues regarding content (including End-User content) are strictly between you and your End Users or third parties.
Content published through the Platform may become publicly available. We cannot control how others use or react to this content. You are solely responsible for:
Informing your End Users of these realities;
Implementing any notices, disclaimers, or content warnings you deem necessary.
We reserve the right, but not the obligation, to:
Review content;
Refuse to publish content;
Remove or disable access to any content we reasonably consider to violate these Terms, the law, or third-party rights, or that may harm the Platform or third parties.
We may do so without prior notice. For questions, you can contact:
privacy@loadweb.com or abuse@loadweb.com.
To use the Platform, you must create a User Account with a valid email and secure password. You are solely responsible for:
Maintaining the confidentiality of your login credentials;
All activity occurring under your account;
Implementing good security practices (e.g., strong passwords, periodic changes, two-factor authentication where available).
You may grant access to additional users (e.g., employees, contractors, contributors). Their actions will be deemed your actions. Choose them carefully and regularly review their permissions. For support, you may contact support@loadweb.com.
We implement reasonable measures to protect the integrity and availability of the Platform, but:
We do not guarantee against loss, corruption, or deletion of data;
We are not responsible for maintaining backups on your behalf.
You are responsible for:
Creating and maintaining your own backups of any critical data or content;
Exporting or storing copies offline where appropriate;
Ensuring that you can recover content (including End-User content) if needed.
You must manage user roles and permissions wisely within your account, including:
Limiting access to sensitive data and administrative controls;
Revoking access when employees or contractors leave;
Regularly reviewing who can access what.
We provide tools for access control, but cannot guarantee that unauthorized access will never occur.
While the Platform may offer tools to restrict access to certain pages or areas (e.g., password-protected sections), these are not a guarantee of absolute security. You should:
Avoid storing highly sensitive or regulated data (e.g., special categories of personal data, financial data) unless you have verified legal and technical adequacy;
Use additional layers of protection where legally required.
You should use secure channels (e.g., HTTPS) and common-sense precautions when transmitting sensitive data through or about the Platform. You are responsible for your communications with End Users and third parties.
We may deploy updates and patches that may include security improvements. You agree:
That we may apply such updates automatically;
To refrain from interfering with such updates;
That failure to accept or allow updates may affect your access or functionality.
Before uploading any content, you should ensure you have adequate copies and backup routines. In the event of data loss, having your own backups is often the only way to fully restore content.
We may perform system-level backups for disaster recovery, but:
These are not guaranteed;
They may not be available for your specific recovery needs;
They do not replace your own backup obligations.
We are not liable for your failure to implement suitable backup strategies.
We strive to make our own website and certain interfaces reasonably accessible and may align with recognized guidelines such as WCAG. Some areas may not fully meet all criteria. If you encounter accessibility issues with our own site or interfaces, please contact accessibility@loadweb.com.
As a Partner, you are solely responsible for ensuring that the websites and services you provide to End Users comply with applicable accessibility laws and regulations (e.g., equal rights for persons with disabilities, local standards, specific jurisdictional requirements).
Loadweb does not:
Guarantee that websites built on the Platform are compliant with any accessibility standard by default;
Undertake to configure or audit your sites for accessibility.
You must review and configure your sites accordingly.
We may provide an accessibility plugin or tools, but:
Their use does not guarantee full legal compliance;
You remain responsible for configuring and testing your sites;
We are not responsible if your use of these tools is insufficient for legal requirements.
For any feedback, you may contact our accessibility representative at accessibility@loadweb.com.
Your End Users are customers of you, not of Loadweb. We:
Are not party to contracts between you and your End Users;
Do not intervene in disputes between you and End Users;
Bear no liability for your obligations to End Users.
These Terms apply, mutatis mutandis, to End Users in the context of their use of the Platform (indirectly through your sites). You agree to:
Inform End Users that your services rely on a third-party platform (without necessarily naming Loadweb if you maintain full white-label branding);
Communicate any applicable terms and policies to End Users (e.g., via your own Terms of Use and Privacy Policy);
Ensure End Users’ behavior and content comply with legal requirements and with the core restrictions set out in these Terms.
You are responsible for:
End-User content uploaded through your sites;
End-User behavior in forums, comments, or other interactive features;
Implementing and enforcing your own acceptable use policies with End Users.
You must:
Provide End Users with accessible notices, disclaimers, or links to your policies;
Clearly specify how End Users’ data is processed;
Provide legally required information (e.g., contact details, consumer information where applicable).
You must ensure that:
End Users’ privacy and data protection rights are respected;
Any processing of End-User data complies with applicable data protection and privacy laws (e.g., GDPR, CCPA, local laws);
You implement appropriate technical and organizational measures to secure End-User data.
We may offer:
Free plans;
Trial periods;
Promotional or limited free access to parts of the Services.
The specific duration and conditions of such access:
Are determined by us and may change from time to time;
Are displayed on our website or in your account;
May be granted, modified, or revoked at our sole discretion.
At the end of a trial or promotional period, your account may:
Automatically convert to a paid plan; or
Revert to a limited free plan; or
Be suspended or limited, according to the applicable offer.
You are responsible for understanding the conditions of any trial or promotion and for cancelling or changing plans if you do not wish to continue.
To access certain Services, you must pay the applicable fees (“Fees”). Details of Fees, billing cycles, and available plans are displayed in the Platform or on our website.
Payment in full is required to activate or continue Paid Services.
If payment is delayed, failed, or not fully processed (e.g., card declined, chargeback, payment gateway issue), we may suspend or terminate the affected Services until payment is resolved.
You must ensure that your billing information (e.g., credit card, company details, tax ID) is accurate and up to date.
We may invoice you according to your selected billing cycle, starting from your account’s initial activation date or from the date you subscribe to a specific Paid Service.
Certain Paid Services may renew automatically at the end of their subscription term, for the same or a comparable duration, at the then-current Fees (excluding introductory discounts). You are responsible for:
Reviewing renewal settings in your account;
Disabling auto-renewal in advance if you do not wish to renew.
Once an auto-renewal successfully processes, the new term is active and, unless expressly required by law, Fees are non-refundable.
You are ultimately responsible for ensuring the continuity of any services you need (e.g., domains, hosting, mailboxes), regardless of whether they are set to auto-renew.
Promotional or introductory discounts may apply for a limited period. When such a period ends:
Your plan may renew at the standard (non-discounted) rate;
This is not considered a price increase requiring separate consent.
We may modify Fees and pricing structures from time to time. If a change affects an ongoing subscription, we will make reasonable efforts to notify you in advance (e.g., via email or dashboard notice). Continued use of the Service after fee changes take effect constitutes acceptance of the new Fees.
Unless expressly stated otherwise, Fees are exclusive of any applicable taxes, duties, or governmental charges (e.g., VAT, sales tax, GST). You are responsible for:
Paying all applicable taxes related to your purchases;
Complying with tax laws in your jurisdiction and, where relevant, your End-Users’ jurisdictions.
If we are required by law to collect or remit taxes on your behalf, such taxes will be added to your invoice.
We may issue electronic invoices, which will be sent to your registered email or made available via your account. You may be required to provide certain information (e.g., company name, address, tax ID) to comply with local invoicing regulations.
Unless a specific money-back policy applies and is explicitly displayed:
All Fees are non-refundable once the Service has been activated or work has commenced.
Refunds are at our sole discretion except where required by law.
If we do grant a refund contrary to our standard policy, we may deduct reasonable cancellation or service charges, including non-refundable amounts we pay to third parties (e.g., domain costs).
If you initiate a payment dispute or chargeback:
We may treat this as a breach of these Terms;
We may suspend or terminate your User Account;
We may cancel domains, subscriptions, or services associated with the disputed transactions.
Before initiating a dispute, we encourage you to contact billing@loadweb.com to attempt resolution.
We reserve the right to contest any unjustified chargeback and may provide evidence to payment providers that you authorized the transaction and used the Services.
You may stop using the Services or downgrade/cancel plans at any time, subject to the terms of your Plan and these Terms. Unless mandated by law or an explicit written agreement:
Fees for unused periods are not refunded;
Prepaid Services are non-refundable.
This section applies where you use the Platform to register, renew, or manage domains, whether for yourself or for your End Users.
Domain registration and renewal are executed by third-party registrars or Registration Managers, not by Loadweb directly. We provide an interface to interact with these registrars but have no control over:
Their decisions to accept or reject registration;
Timelines or delays;
Rules determining eligibility of specific domain names.
We are not liable for any failure of a domain to be registered, renewed, or transferred.
A domain is considered successfully registered or renewed only once performed by the Registration Manager.
Transferring domains between registrars may take several business days.
Additional costs may apply for transfers and renewals. You are responsible for all registrar fees.
After placing a domain order:
Cancellation may not result in any refund, even if the domain term is not fully used;
Domain names generally cannot be changed or substituted once registered.
For generic top-level domains (gTLDs) and other regulated domains:
You must provide accurate and up-to-date registrant information;
Failure to confirm registrant email addresses within required timeframes may result in domain suspension;
Suspension does not eliminate obligations to renew or pay for the domain.
You are solely responsible for ensuring that required confirmations and updates are completed. We are not liable for suspended or deleted domains resulting from your failure to comply.
Where available, the Platform may offer email-related features (e.g., mailboxes under a domain).
If you activate email services:
You are responsible for incoming and outgoing email content;
You must protect endpoints against viruses and malicious attachments;
We do not guarantee delivery or non-delivery of any particular email.
We do not guarantee backups of mailboxes. You should:
Download or back up important emails locally;
Not rely on us as a long-term archival service.
We are not responsible for loss or corruption of mailbox content.
We are not liable if:
Email messages are marked as spam;
Messages are delayed or not delivered due to third-party filters, blacklists, or network issues.
We may impose sending limits, suspend mailboxes, or terminate email services if:
We receive abuse complaints or spam reports;
We detect behavior that may harm our infrastructure or reputation.
You may not use the Platform to send spam or unsolicited bulk messages, whether directly or indirectly (e.g., via other servers). This applies to emails, SMS, or any other communication channel used in connection with the Services.
If your actions cause IPs or domains associated with the Platform to be blacklisted or blocked, or otherwise harm our infrastructure, we may:
Suspend or terminate your Services;
Remove or restrict certain features;
Seek indemnification for damages, where legally permitted.
You are solely responsible for ensuring that your communications comply with all applicable laws (e.g., CAN-SPAM, GDPR e-privacy rules, local anti-spam rules). We do not guarantee that any opt-out tools or templates we provide suffice for legal compliance.
The Platform may integrate images, videos, fonts, scripts, analytics, payment providers, AI tools, and other components supplied by third parties. We may:
Add, replace, or remove such components at any time;
Not be liable for their availability, performance, or legal compliance.
You must review and comply with any third-party terms applicable to the services you choose to use.
We may offer a library of royalty-based or licensed images, videos, icons, and illustrations (“Media Assets”) for use within sites built on the Platform. Unless explicitly stated otherwise, you may:
Use such Media Assets only within projects built and hosted on the Platform;
Not download, sell, repackage, or distribute them separately;
Not use them as stand-alone assets or in contexts prohibited by the underlying license (e.g., offensive, defamatory, or misleading usage).
We do not guarantee exclusivity: the same Media Assets may be used by other users.
Certain fonts may be sourced from third-party providers (e.g., Google Fonts). Their use is governed by the relevant third-party license. We may discontinue use of a given font if required by the provider or if technically necessary. You are responsible for verifying that any custom fonts you upload are properly licensed.
We may provide AI-based tools to help you create or suggest content (text, images, etc.). You acknowledge that:
AI-generated content may be inaccurate, incomplete, or not suitable for your specific purposes;
You must review and verify any AI-generated content before using it;
We do not guarantee originality or freedom from third-party rights;
You are responsible for ensuring that your final content does not infringe any rights or violate any laws.
AI-generated content is provided as an assistive starting point only.
Websites created via the Platform may contain links to third-party websites not controlled by us. We are not responsible for:
The content, policies, or practices of such websites;
Any damage or loss arising from visiting or using them.
You must ensure that external links you include are appropriate and lawful.
The Platform may provide eCommerce tools enabling you to sell goods, services, or digital content through websites you create for yourself or your End Users. We:
Provide the technical tools only;
Are not a party to any transaction between you (or your End Users) and buyers;
Are not responsible for product quality, delivery, refunds, or compliance with consumer laws.
Payments in your stores may be processed by third-party payment processors or gateways. You must:
Enter into a separate agreement with such providers;
Comply with their terms and policies;
Be aware that we do not control or take responsibility for their actions or decisions.
You are solely responsible for:
Calculating, collecting, reporting, and remitting all taxes related to your sales;
Ensuring your invoicing meets legal requirements;
Meeting any registration obligations for VAT, sales tax, or other tax regimes.
Any tax estimates the Platform may show are illustrative only.
You (or your End Users, where you build stores for them) are responsible for:
Fulfilling orders;
Handling shipping, returns, or refunds;
Meeting all obligations towards customers.
You may not sell products or services that are:
Illegal or regulated in your jurisdiction or your customers’ jurisdictions;
Harmful, counterfeit, fraudulent, or infringing third-party rights;
Offensive or prohibited as per our content rules.
We may suspend or disable eCommerce tools for accounts engaged in prohibited activities.
We may provide technical support through various channels (e.g., email, chat, help center). We reserve the right to:
Determine the scope, hours, and availability of support;
Modify or discontinue certain support channels;
Decline support in specific cases (e.g., abusive behavior, out-of-scope requests).
Changes to support do not entitle you to any refunds or claims, unless explicitly agreed otherwise.
Loadweb may offer tools and modules that enable you to:
Run your own affiliate or referral program under your brand, with your own affiliates and commission rules; and/or
Participate in Loadweb’s own referral or partner programs (if and when offered), where you may receive commissions for referring new customers to Loadweb.
This section governs the general framework. Specific program terms may apply and will be presented in the relevant dashboard or documentation. If there is a conflict, those program-specific terms prevail.
When you use Affiliate/Referral tools to run a program under your own brand:
You are solely responsible for:
Defining eligibility, commission structures, payout rules, and thresholds;
Drafting and presenting your own affiliate terms to your affiliates;
Complying with all advertising, marketing, and anti-spam laws;
Handling relationships, disputes, and payments to your affiliates.
Loadweb’s role is limited to providing technical tools such as:
Tracking links or codes;
Overview and reporting interfaces;
Configuration screens for your program settings.
Loadweb:
Does not become a party to your contracts with affiliates;
Does not guarantee the accuracy or completeness of tracking;
Is not liable for any commissions you promise or fail to pay.
If Loadweb offers its own partner, referral, or reseller programs (separate from your own affiliate programs):
Your participation will be subject to additional, specific terms published by Loadweb (e.g., on a partner portal);
Such programs may define eligibility, commission conditions, reporting rules, payment thresholds, and payout methods;
Loadweb may modify, suspend, or terminate such programs at its sole discretion;
No commissions are due unless clearly recorded and validated according to the applicable program rules.
Loadweb may provide tools and modules that enable you to:
Manage your own “experts” or service providers (e.g., designers, developers, agencies) within your account;
Connect End Users with experts using your own terms and branding;
Optionally, participate in Loadweb-curated expert initiatives, if offered.
When you use the Platform to present or manage experts under your brand:
You are solely responsible for:
Selecting, vetting, and approving experts;
Defining commissions, fees, and payment arrangements;
Governing contracts between experts and End Users;
Handling complaints, disputes, and quality control.
Loadweb:
Provides only the technical interface (e.g., listing tools, project tracking, permissions);
Is not a party to any contract between you, experts, and End Users;
Does not guarantee experts’ performance, availability, or results.
If experts access the Platform using accounts or delegated roles under your account:
Their actions are deemed your actions for the purposes of these Terms;
You must ensure they are authorized and bound by adequate contractual terms;
You remain responsible for any content or configuration they create.
If you use the Platform to track fees, commissions, or revenue sharing with experts:
The specific amounts, thresholds, schedules, and methods are set by you and/or under separate agreement with Loadweb (where applicable);
Loadweb may show reports and calculated figures, but these are indicative and not a guarantee of entitlement;
You are solely responsible for making correct and timely payments to your experts and for complying with tax and reporting obligations.
Loadweb may provide optional Build-My-Site or design services (“Build-My-Site Services”) where Loadweb or its contractors help design or configure a website using the Platform, either:
For you directly as the Partner; or
For an End User on whose behalf you act.
These services are professional services and are separate from the self-service features of the Platform.
The scope of each Build-My-Site Service is defined in the relevant package or order form. Timeframes are indicative and depend on:
Project complexity;
Timely provision of content and feedback by you;
Availability of required information.
Any timeline mentioned (e.g., minimum number of business days) is an estimate, not a binding commitment.
The website is built based on:
Content and instructions you provide; and/or
Content generated by auxiliary tools (including AI-based tools), where you instruct us to do so.
You remain solely responsible for:
The legality, accuracy, and appropriateness of all content;
Ensuring content fits your brand and your End Users’ needs;
Reviewing and approving all content before publishing.
You have no claim against Loadweb regarding the substance, accuracy, or quality of content that you have approved or that is based on your instructions.
All customer-provided content remains owned by you (or your End User, as between you and them).
Any design, template configuration, or technical implementation created by Loadweb remains part of the Platform’s intellectual property and may be re-used or adapted by us in other contexts, unless explicitly agreed otherwise in writing.
You are granted a license to use such configurations within the Platform, subject to these Terms and to your continued payment of applicable Fees.
You are responsible for:
Confirming that the resulting website meets your needs or your End Users’ needs;
Ongoing maintenance, updates, and legal compliance (including privacy, accessibility, and local regulations).
Any additional modifications or maintenance beyond the initial scope may require additional fees or a separate agreement.
Build-My-Site Services do not include configuring or auditing your website for compliance with:
Accessibility laws (e.g., WCAG, local regulations);
Data protection laws (e.g., GDPR, CCPA);
Any other sector-specific regulations (e.g., financial services, healthcare).
You must perform your own legal review and implement any required changes.
During the performance of Build-My-Site Services, you may be requested not to make changes in the editor of the relevant site. If you ignore such instructions and modify the site in ways that disrupt the design process, we may consider the project completed and may terminate further work, without any obligation to refund.
Unless explicitly stated otherwise in a written offer:
If work has not yet commenced, cancellation may be possible according to our then-current policy;
Once work has commenced (even partially), Fees are non-refundable.
Loadweb may provide optional SEO Promotion Services (“SEO Services”) designed to help improve the visibility of websites built on the Platform. These services may be ordered by you for your own sites or for sites you manage on behalf of End Users.
SEO Services may include:
On-page optimization recommendations;
Technical site audits;
Metadata and structured data suggestions;
Limited implementation of certain settings within the Platform;
Periodic reporting.
The exact scope is specified in the relevant SEO package or order form.
Search engine rankings, traffic, and conversions depend on many factors outside our control (e.g., search algorithms, competitors, content changes, third-party platforms). Therefore:
We do not guarantee any specific position, ranking, traffic level, or business outcome;
You must not promise guaranteed SEO results to your End Users based on our SEO Services.
We may recommend changes to your site structure or content. You are responsible for:
Reviewing any recommendations;
Approving or rejecting them;
Implementing them where they are not implemented by us directly;
Ensuring they are legally compliant and appropriate for your brand.
SEO Services do not include ensuring compliance with:
Local advertising regulations;
Industry-specific marketing rules;
Legal disclosure or transparency requirements.
You remain responsible for such compliance.
SEO Services require:
Timely responses from you;
Timely access to relevant data and settings;
Your cooperation to implement or approve changes.
A lack of cooperation may reduce the effectiveness of SEO Services and does not entitle you to a refund.
Unless otherwise stated in an SEO-specific written offer:
If work has not commenced, cancellation may be possible according to our then-current policy;
Once work has commenced, Fees are non-refundable.
We may transfer or assign all or part of our rights and obligations under these Terms to a third party (e.g., in the context of a merger, acquisition, or sale of business), without needing your prior consent. Any such third party will be entitled to enforce these Terms in our place.
You may not assign or transfer your rights or obligations under these Terms, or your account, to any third party without our prior written consent.
In case of conflict between:
These Terms and any Program-specific terms (e.g., for SEO Services, Build-My-Site, or partner programs);
These Terms and any order form or specific written agreement;
the following hierarchy applies, unless explicitly stated otherwise:
A specifically negotiated written agreement signed by both parties;
Program-specific or order-specific terms;
These general Terms of Use.
We may suspend or terminate your account, or any part of the Services, at our sole discretion, including where:
You breach these Terms or any applicable law;
Your use creates risk or legal exposure for us;
We decide to discontinue a particular Service.
In case of termination:
Your right to use the Services ceases immediately;
We may delete or restrict access to your content, subject to applicable law;
Fees already paid are not refundable, unless required by law or explicitly agreed otherwise.
You may terminate your account at any time via the Platform (subject to your payment obligations).
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Israel, without regard to its conflict of laws principles.
Any dispute relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts located in Be’er Sheva, Israel, and you agree to such exclusive jurisdiction and venue.